Rubbish Clearance Marylebone Privacy Policy

This Privacy Policy explains how Rubbish Clearance Marylebone collects, uses, stores and protects personal data relating to our customers and prospective customers in our service area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Rubbish Clearance Marylebone is a waste and rubbish removal service operating in Marylebone and surrounding areas. We act as the data controller for the personal data that we collect and process in connection with providing our services. This Privacy Policy applies to all customers and users of our services within our service area, including individuals, households and business contacts.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, request a quote, make a booking, or use our services:

Identification and contact details: name, address, email address, telephone number, and, where relevant, business or organisation name and role.

Service and booking details: property access details, preferred dates and times, details of the rubbish or items to be collected, photographs you choose to provide to describe the clearance required, and records of work carried out at your premises.

Communication records: information you provide when you contact us by phone, email, or other communication channels, including enquiries, complaints, and feedback.

Billing and payment information: invoice details, payment amount, payment method and transaction reference. We do not store full payment card details; these are processed securely by our payment service providers.

Technical and usage data: limited technical data such as your IP address, browser type, general location, and information about how you interact with our website, to the extent necessary for security, analytics, and service improvement.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email, web form, or other means; when you request a quote or booking; when you enter into a service contract with us; and when you provide feedback or leave a review. We may also collect data from third parties where lawful, for example from online platforms that you use to find and contact local service providers.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis to do so. Depending on the specific processing activity, our lawful bases are:

Contract: we process your data where it is necessary to enter into or perform a contract with you, such as providing quotations, booking and delivering rubbish clearance services, and issuing invoices.

Legal obligation: we process certain data to comply with legal and regulatory obligations, such as record-keeping, accounting, and waste disposal regulations.

Legitimate interests: we may process your data for our legitimate business interests, such as managing our relationship with you, improving our services, ensuring security, and handling enquiries and complaints, provided that these interests are not overridden by your rights and freedoms.

Consent: where required by law, we may rely on your consent, for example for certain types of marketing communications. You are free to withdraw your consent at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide our rubbish clearance services, including arranging visits, assessing the work required, carrying out collections, and managing access to premises.

To prepare and provide quotations, estimates, and invoices, and to process payments for services rendered.

To manage our customer relationship with you, including responding to your enquiries, handling complaints, and providing customer support.

To comply with our legal, regulatory and tax obligations, including maintaining appropriate business records and complying with waste management regulations.

To improve our services and operations, including monitoring service quality, analysing how customers use our website and services, and planning future developments.

To send service-related communications, such as booking confirmations, reminders, updates about scheduled visits, and important information about changes to our services or this Privacy Policy.

To send marketing communications about our services where we have a lawful basis to do so, and allowing you to opt out at any time.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf, strictly for the purposes described in this Privacy Policy and subject to appropriate safeguards. These may include:

IT and hosting providers who supply and maintain our website, email services, and data storage systems.

Payment service providers who process payments securely on our behalf.

Professional advisers such as accountants or legal advisers, to the extent necessary for accounting, auditing, or legal purposes.

Subcontractors or partner companies involved in delivering parts of the waste collection or disposal service, where necessary and proportionate.

We may also share data with public authorities, regulators or law enforcement agencies where required by law or where necessary to protect our rights or the rights of others.

Whenever we use processors, we ensure they are bound by contract to protect your personal data, use it only in accordance with our instructions, and keep it secure.

International Transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, and your personal data is transferred internationally, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, to protect your data in accordance with applicable data protection laws.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements. In general:

Service and contract records, including invoices and payment information, are typically retained for up to seven years to comply with tax and accounting obligations.

Enquiry and quotation records may be retained for a shorter period, usually up to two years, where they do not lead to a contract, to help us manage follow-up enquiries and improve our service.

Marketing-related data is retained for as long as you remain subscribed or until you object or withdraw consent, after which we will retain only minimal information to record your preference.

When data is no longer required, it will be securely deleted, anonymised or archived in line with our data retention procedures.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure storage, use of passwords and encryption where appropriate, staff awareness, and regular review of our security practices. While we strive to protect your personal data, no system can be completely secure, and you should take care when transmitting information to us.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to your personal data. Subject to applicable conditions and exemptions, these include:

Right of access: the right to obtain confirmation as to whether we process your personal data and, if so, to receive a copy and certain information about how it is used.

Right to rectification: the right to have inaccurate or incomplete personal data corrected or updated.

Right to erasure: the right to request deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and there is no legal reason for us to continue processing it.

Right to restriction: the right to request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection.

Right to object: the right to object to processing based on our legitimate interests, including profiling, and to object at any time to the use of your data for direct marketing.

Right to data portability: the right, in certain circumstances, to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and to transmit it to another controller.

Right to withdraw consent: where we rely on your consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

You can exercise your rights by contacting us using our usual contact details. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we use your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe that your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we process and protect your personal data.