Rubbish Clearance Marylebone Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Marylebone provides rubbish removal, waste collection and related services to domestic and commercial customers. By making a booking, accepting a quotation, or allowing our team to carry out any clearance or collection, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, you should not use our services. These terms apply to all services we provide unless we expressly agree otherwise in writing.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Rubbish Clearance Marylebone, the rubbish removal and waste collection service provider.

1.2 "Customer" means any individual, business, or organisation that books or uses the services of the Company.

1.3 "Service" or "Services" means any rubbish clearance, waste collection, loading, transportation, disposal, recycling, or related work carried out by the Company.

1.4 "Waste" means any items, materials, rubbish or refuse that the Customer asks the Company to remove, subject to UK waste regulations and any exclusions specified in these terms.

1.5 "Booking" means any request for Services made by the Customer and accepted by the Company, whether by telephone, email, online form, or in person.

2. Booking Process

2.1 The Customer may request a quotation or make a Booking by contacting the Company using the communication methods it makes available.

2.2 Any quotation provided before our arrival is an estimate based on the information supplied by the Customer, including descriptions, photographs, or item lists. The final price may vary once our team has assessed the Waste on site.

2.3 At the time of the visit, the Company will confirm the final price before commencing the clearance. By permitting the team to begin the work, the Customer confirms their acceptance of the price and these terms.

2.4 Bookings are subject to availability. The Company does not guarantee any specific time or date until it has confirmed the Booking with the Customer.

2.5 The Customer is responsible for providing accurate information regarding access, parking, the nature and volume of Waste, and any special circumstances that might affect the Service. Failure to do so may result in additional charges or the Company being unable to complete the job.

3. Access, Parking and Customer Obligations

3.1 The Customer must ensure that the Company has safe and reasonable access to the property and to the Waste that is to be removed. This includes providing any necessary access codes, keys, or permissions in advance.

3.2 The Customer must arrange suitable parking for the Companys vehicle as close as reasonably possible to the property. Any parking charges, permits, or fines incurred due to the Customers failure to provide adequate information or arrangements may be charged to the Customer.

3.3 The Customer agrees to ensure that the Waste to be removed is clearly identified and separated from any items that are to be retained.

3.4 The Customer warrants that they either own the Waste or have full authority from the owner to arrange for its removal and disposal.

3.5 If the Company reasonably believes that removing the Waste would pose a risk to health and safety or would breach any law or regulation, it may refuse to carry out all or part of the Service, without liability.

4. Waste Types and Exclusions

4.1 The Company generally removes household rubbish, commercial waste, bulky items, garden waste, and similar non-hazardous materials.

4.2 Certain types of Waste are excluded or may only be collected by prior agreement, including but not limited to:

a. Hazardous or toxic materials such as asbestos, certain chemicals, solvents, oils, or clinical waste.
b. Pressurised containers, gas bottles, or explosives.
c. Large quantities of soil, rubble, or building materials beyond the agreed amount.
d. Any items that may require specialist handling, permits, or disposal routes.

4.3 The Customer must inform the Company in advance if any such materials are present. If hazardous or excluded Waste is discovered during the Service, the Company may suspend or terminate the job and charge the Customer for any work already carried out, plus any additional costs incurred.

5. Pricing and Quotations

5.1 Prices are usually based on the volume and type of Waste, the weight where applicable, the nature of access, and any additional labour required.

5.2 Any quotation given before the team arrives is an estimate only, not a fixed offer. The final price will be confirmed on site once the Waste and access have been fully assessed.

5.3 If the volume or nature of Waste is different from that described at the time of Booking, or if access is more difficult than indicated, the Company reserves the right to adjust the price accordingly.

5.4 Where the Customer declines the revised price on site, the Company may charge a call-out fee to cover its attendance and operating costs.

5.5 All prices are quoted in pounds sterling and may be subject to any applicable taxes or charges as required by law.

6. Payment Terms

6.1 Payment is due in full on completion of the Service unless alternative arrangements have been agreed in advance in writing.

6.2 The Company may accept payment by cash, bank transfer, card payment, or other methods that it specifies from time to time.

6.3 For commercial customers or larger projects, the Company may require a deposit or full payment in advance, or may agree to invoice terms at its discretion.

6.4 Where payment is not received when due, the Company reserves the right to charge interest on the outstanding amount at a reasonable rate, and to recover any costs incurred in pursuing late or unpaid sums.

6.5 Title to any Waste removed passes to the Company only once full payment has been received. Until that point, the Company may retain, store, or return the Waste at the Customers expense if payment is not made.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a Booking by contacting the Company directly.

7.2 If the Customer cancels more than 24 hours before the scheduled attendance time, no cancellation fee will normally be charged, unless a special arrangement has been agreed.

7.3 If the Customer cancels within 24 hours of the scheduled time, or fails to provide access when the team arrives, the Company may charge a reasonable cancellation or call-out fee to cover its costs.

7.4 The Company reserves the right to cancel or reschedule a Booking at any time due to events outside its control, such as severe weather, traffic disruption, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will seek to provide a new appointment as soon as reasonably possible but shall not be liable for any loss arising from the delay or cancellation.

8. Performance of Services

8.1 The Company will perform the Services with reasonable care and skill, in accordance with applicable laws and recognised industry practice for waste collection and clearance.

8.2 The Company will use its reasonable efforts to attend at the agreed time, but any times given for arrival or completion are estimates and are not guaranteed.

8.3 The Company may take photographs before and after the job to record the condition of the property and the Waste removed. These images may be used for internal records, proof of work, and where permitted, for marketing or training purposes, with any personal data handled in accordance with applicable data protection laws.

9. Liability and Limitations

9.1 Nothing in these terms shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

9.2 Subject to the above, the Company shall not be liable for:

a. Any indirect, consequential, or economic loss or damage arising out of or in connection with the Services.
b. Loss of profits, business, or reputation.
c. Any delay or failure to perform due to events or circumstances beyond its reasonable control.

9.3 The Customer is responsible for ensuring that any fragile, valuable, or sentimental items are removed or protected before the Service begins. The Company accepts no responsibility for damage to items that were not intended to be removed but were left mixed with Waste, unless due to clear negligence by the team.

9.4 Where the Company agrees that damage has occurred due to its negligence, its liability shall be limited, at its discretion, to either repairing the damage, replacing the item (where feasible), or paying fair compensation up to a reasonable limit in proportion to the value of the Service provided.

9.5 The Customer agrees to indemnify the Company against any claim made by a third party arising from the Customers breach of these terms or from the Customers failure to obtain proper authority for the removal of Waste.

10. Compliance with Waste Regulations

10.1 The Company will handle, transport, and dispose of Waste in compliance with applicable UK waste management laws and regulations.

10.2 The Company will use licensed waste transfer stations, recycling facilities, or disposal sites, and will seek to divert as much material as reasonably possible from landfill through reuse and recycling.

10.3 The Customer agrees not to request the Company to dispose of Waste unlawfully or to carry out any activity that would cause the Company to breach environmental or waste regulations.

10.4 Where required by law, the Company may complete and retain waste transfer notes or other documentation as evidence of lawful disposal.

11. Complaints

11.1 If the Customer is dissatisfied with any aspect of the Service, they should notify the Company as soon as possible, providing full details and any relevant evidence.

11.2 The Company will investigate complaints promptly and seek to resolve them in a fair and reasonable manner.

11.3 Any complaint relating to physical damage or incomplete work should normally be raised within 48 hours of the Service so that the Company can inspect and, where appropriate, put matters right.

12. Data Protection and Privacy

12.1 The Company may collect and process personal information about Customers in order to manage Bookings, provide Services, process payments, and handle enquiries or complaints.

12.2 The Company will take reasonable steps to keep personal data secure and will only use it in accordance with applicable data protection laws.

12.3 The Customer has the right to request access to the personal data held about them and to request correction of any inaccuracies.

13. Variations to Terms

13.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new Bookings made after the date of the change.

13.2 For existing Bookings, the terms in force at the time of confirmation will normally apply, unless changes are required by law or regulatory authority.

14. Severability

14.1 If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services.

By booking or using rubbish removal and waste collection services from Rubbish Clearance Marylebone, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.